Our refunds policy

If you return a Product to us:

1.1 because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 8 in Terms & Conditions), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
1.2 for any other reason (for instance, because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
1.3 The Seller will inform the Buyer of a goods return number that must be clearly noted in all correspondence and shown on returned parcels.
1.4 the Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the products being inadequately packaged by the Buyer or through the Buyer’s fault.
1.5 Pizzicato Music Limited will usually refund any money received from the Buyer using the same method originally used by the Buyer to pay for the purchase.
1.6 In the event of a refund, if the Buyer is a consumer who has not purchased a returnable boxed version of software, but has purchased software as a download, then the Buyer agrees to uninstall the software.